Pick up and Delivery

25. What days and times are pickups/deliveries available?

We offer pick-ups and deliveries in three convenient time slots, between 7am – 9am, 12pm – 2pm, 6pm – 8pm, 7 days a week.

Once timeslots are full, they will be closed.

26. How do I schedule a pickup or delivery? Can I do it online?

Scheduling a pickup or delivery is easy. Login to your account to view your stuff, select what you’d like redelivered, and follow the steps. If you have any questions or need assistance with delivery, please email support@keeep.com.au.

27. Can I have my stuff delivered to a new address?

Yep. As long as it is within our service area. To change your address, simply log into your “Information & Billing” page at https://www.keeep.com.au/my-information, choose what you want redelivered and follow the directions. You’ll be given the option to enter a new address and we’ll have your stuff back to you in no time.

If it is outside of our services area, email us at support@keeep.com.au to obtain a quote for delivery.

28. What if I need to cancel a pickup or delivery?

If you need to cancel, please email support@keeep.com.au by 5pm the night before. Cancellations after this time are subject to a $30 late cancellation fee.

29. What happens if I’m not there for my pickup or delivery?

Whether it be pickup or delivery, our drivers will wait for 20 minutes while trying to get in touch with you. After 20 minutes, if we are unable to contact you, we will charge you $30.

30. Do i have the option of purchasing the boxes provided by Keeep?

We can see why you like our boxes – each box is made of high quality durable plastic and come in a nice blue colour. If you would like to purchase a box, let us know when we deliver your stuff back to you. We charge $40 for each box and will arrange for payment and invoicing once you have indicated that you wish to purchase upon delivery.