10. Will I be charged when you come to pick up my stuff?
Our boxes drop-off and pick-up services are always free.
Our price for delivery is a flat fee of $30. For every 90 days that you store with us, we credit you with 1 free re -delivery.
12. How much will it cost me to store my stuff if I don’t want to use a box?
Please click ‘Start Storing’ on our homepage and follow the steps. You will see a full list of prices for our most commonly stored items. If the item you wish to store does not appear, please select ‘Other Item’.
13. When will I be charged?
Your first monthly payment will charged on the day of your scheduled pick-up. Please allow at least 7 days for your invoices to appear on your account.
Future charges will be direct debited from your nominated bank account on the monthly anniversary of the initial charge. For example, if your first charge takes place on 28th July, your next charge would take place on 28th August, and so on.
14. What happens if I cancel my storage subscription?
When you cancel your storage subscription, we will apply the remaining pro rata balance of your already paid month (remember, we charge at the beginning of the monthly cycle) as credit on your account. This credit will be automatically redeemed against delivery costs or your future storage needs.
15. What happens when my monthly subscription amount changes?
When your monthly subscription amount changes, we will apply the remaining pro rata balance of your already paid month (remember, we charge at the beginning of the monthly cycle) as credit on your account, and start a new monthly subscription from the day of the change.
16. What happens if my credit card details change and I miss a payment?
We understand that if your credit card details change, updating your Keeep account might not be the first thing on your mind. If you miss a payment we will send you a reminder and give you a 2 week grace period to update your account details.
After two weeks, we charge you a one-time $10 administration fee. After 30 days, if your payment still remains outstanding, we will charge you a $10 p/month late fee until your bill is paid. As detailed in our “Terms and Conditions”, after an account goes 90 days past due, we might have to auction off your stuff to cover past due balances including additional administration fees to organise and run the auction.
Please contact us ASAP at firstname.lastname@example.org if you have a billing issue.
17. How do I update my billing and contact information?
Login to your account, then click “My Account”, followed by “Information & Billing”. You can also visit https://www.keeep.com.au/my-information to make any changes to your billing and contact information.