General Questions

[:en]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, our service is only available in Sydney.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:zh]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, we service all suburbs south of the bridge.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:ja]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, we service all suburbs south of the bridge.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:vi]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, we service all suburbs south of the bridge.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:de]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, we service all suburbs south of the bridge.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:es]1. What is Keeep?

Keeep is a unique storage service where we pick up, catalogue, store and deliver your stuff without you ever needing to leave your doorstep!

2. How do I get started using Keeep?

It’s easy, follow these three steps:

  1. Click the ‘Start Storing’ button on homepage.
  2. Let us know whether you need our high-quality durable storage boxes (they are free to use). We will deliver them to your door. Also, tell us if you want to store something that won’t fit into the box.
  3. Schedule a pick up and we’ll handle the rest.

You can schedule the pickup to be at the same time as we drop off your boxes – our drivers will wait up to 20 minutes while you pack.

3. How are my items catalogued?

Your boxes come with labels on which you can write a description of what you have packed.

Once your boxes (and other larger items) arrive at our secure storage facility, we take high-quality overhead photos of them (if you want us to, we can also take the photos right in front of you then seal the boxes before taking them away; alternatively, if you are storing something more private, you can tell us not to take any photos at all) and upload them to your account so you know what’s inside at all times. When you want something back, login to your account and select what you need. We’ll deliver your stuff back at your scheduled appointment.

4. What cities and neighborhoods do you service?

At the moment, we service all suburbs south of the bridge.

We will strive to serve more suburbs in the coming months. If your suburb is not yet on our service list, please let us know and we will come to your suburb sooner than you think!

5. When and how will I be able to see my boxes online?

After logging into your account, select “My Stuff” to see what you’ve stored. Please note that it can take a few days after your pickup for your boxes or items to appear in your account.

6. How secure is your warehouse?

The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. Keeepers don’t take any chances.

7. Is my stuff protected?

When using Keeep, you agree that you will store a maximum of $500 worth of stuff per box/item and a maximum of $2,000 for all your stuff stored – if your stuff is lost or damaged as result of our negligence – we agree to accept liability up to this amount.

As per industry norm, we do not otherwise provide insurance for your stuff – you may wish to consider personally arranging insurance for the items which you store.

8. Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation.

9. What are your customer support hours?

Our Keeepers love to help. Just send us an email and we will get back to you within 24 hours.[:]